New Policies and Vacation Protection
Carefree Guarantee Beginning 2/7/22
Carefree Guarantee: Introducing our new OPTIONAL $25.00 Carefree Vacation Guarantee Program. This optional add-on allows you to cancel up until your day of arrival with no questions asked. Carefree Guarantee is NON-REFUNDABLE & must be purchased at time of booking.
In the event, you need to cancel inside the 7 day cancellation period and you have purchased the Carefree Guarantee policy at time of booking, you will be given a credit voucher for the amount of monies paid LESS the $25.00 Carefree Guarantee Policy. We will not issue a refund inside the 7 day cancellation period, but The Carefree Guarantee Vacation Protection Policy allows you to reschedule your dates with a Credit Voucher/Gift Certificate that will be valid for 5 Years. In the event you choose new dates, you will have the option to purchase the Carefree Guarantee for your new dates.
If you did not purchase the Carefree Guarantee, the cancellation policy will apply inside 7 days prior to arrival and you will lose your non-refundable deposit that is now due in full 7 days prior to arrival. We will not make any exceptions since we have offered this extremely affordable program that allows flexibility in uncertain times.
**For all previously booked reservations: We are allowing a period from 2/2/22-2/7/22 for you to purchase & add on our NEW Carefree Guarantee. You can text us at 865-413-8731 to add the Vacation Guarantee, email us at info@theridgeoutdoorresort.com, or call us at 888-559-2267 to purchase the Carefree Guarantee Protection Plan. After 5pm on 2/7/22, you will not be allowed to add the Carefree Guarantee.**
Rally Bookings are subject to separate policies. Please check with Rally Coordinator.
7 Day Cancellation and Prepay
Beginning Monday, February 7, 2022, The Ridge will start auto charging the remaining balance of your stay at the 7 day prior to arrival date for your reservation. This will begin the cancellation period. We will email you on the 8th day prior to arrival to remind you that your payment is due the following day and that your cancellation period begins the next day. If you need to cancel or change your method of payment, this would be the time to do that.
Remember, if you cancel prior to the 7 day cancellation period & you have purchased the Carefree Guarantee, you will not be refunded the Carefree Guarantee, you will only be refunded the 1st-night deposit you have paid less the $25.00 Carefree Guarantee.
For reservations that provide an invalid method of payment, we will attempt to contact you for up to 48 hours (5 days prior to arrival), if we are unable to reach you, your reservation will be released and your deposit will be forfeited.
The rules are simple:
Loyalty Card Member must be the reservation holder and present at Check-In WITH Loyalty Card. Example: If the Loyalty Card is in John Smith’s name, John Smith must be THE name on the reservation and John Smith MUST be the person checking in. We will not endorse any card that is not following this rule.
One Ridge endorsement per paid reservation at Check-In by Ridge Team Member
Loyalty Cards cannot be replaced until they have been filled.
Lost Cards will not be replaced with Ridge stamps, Loyalty Member will have to start over from the beginning.
Receive a $100.00 Gift Certificate Towards a New Reservation after Your 10th Reservation (after Card has been filled).
Experiences
Stay tuned and in touch with us to be the first to find out about our long-anticipated Ridge Experiences. We have been working hard on putting together unique add-ons that you and your family can choose from to add extra entertainment and fun to your Smoky Mountain Camping or Glamping Vacation. We will do a Facebook Live to announce the kick-off of Ridge Experiences!
Activities
We will announce our 2022 Resort Activities very soon on Facebook Live to all of our awesome Guests! We have been brainstorming and asking you guys things you would love to see us add to our Resort Activities and we can’t wait to share them with you guys! From Easter Bunnies to Luminaries, we have the best year of activities yet planned! Make sure to watch your email for our Activities Calendar.
New Additions
We have been busy adding on to The Ridge this Winter and look forward to opening our new Pool, Bathhouse, and Camping Store in 2022…Keep up with us on Email and Facebook to be the first to know!